Services to ensure your visit to the exhibition is accessible
All the information you need for a hassle-free journey and a pleasant stay
Messe Düsseldorf aims to make your visit to the exhibition as accessible as possible. From getting here and mobility aids to accessible facilities on site, you’ll find all the key information and services here to help you plan your visit to the best of your ability.
Note: On all our trade fair websites, you will also find an interactive hall plan with a search function and navigation under the ‘Visit’ menu item.
Services at a glance
Everything you need for an accessible trade fair visit
To help you plan your visit with peace of mind, a wide range of accessible services are available. Make use of practical assistance, accessible routes and personalised support – from your journey to the trade fair itself.
How to plan your visit
Step-by-step guide to an accessible visit to the exhibition
It’s easy to prepare for your visit. Here you’ll find all the information you need, from getting here to the services available on site. Choose your preferred travel option:
By public transport
By bus and train, it takes around 25 minutes to reach the exhibition centre from Düsseldorf Central Station. The U78 and U79 underground lines in the station’s basement are accessible via lifts. Our tram stop (MERKUR SPIEL-ARENA / Messe Nord) is accessible and served by high-floor trams. Boarding and alighting from the tram is virtually step-free and gap-free at all platforms at this stop. The Messe Ost / Stockumer Kirchstr. stop is also accessible. From there, you can take bus 722 to the nearest entrance (East Entrance), approximately 700 metres away, or to the South Entrance (1.1 km).
Here you will find all the information from Rheinbahn on services for passengers with disabilities, such as the escort service: Information for passengers with reduced mobility | Rheinbahn
Information on accessible travel by public transport in Düsseldorf can be found here: Accessible Mobility | Rheinbahn and summarised in the leaflet flyer_barrierefrei-unterwegs.pdf
If you have any questions, you can contact Rheinbahn’s customer service on 0800 6504030 (free of charge from all German networks).
By taxi
A range of specialist vehicles is available in Düsseldorf to cater for specific needs. Advance booking is strongly recommended.
Taxi dispatch centre: +49 211 333 33
By plane
Düsseldorf International Airport is very well equipped to cater for passengers with disabilities. To ensure your journey is smooth and comfortable, please notify your airline in advance if you require assistance. You can find all information on the airport’s services for passengers with disabilities here: .
Important telephone numbers at the airport
Enquiries: +49 211 421 0
Messe Düsseldorf information desk at the airport: +49 211 421 6800
by car by car
On Arena-Straße at the North Entrance, Messe Düsseldorf provides around 20 signposted disabled parking spaces free of charge with no time limit. These parking spaces are available to people who hold an official severe disability card marked with the code ‘aG’ or ‘Bl’.
Please enter the following destination address into your sat-nav: Arenastraße, 40474 Düsseldorf.
Please note that the car parks are located on the Arena side of Arenastraße, level with Hall 8a. Access to the exhibition grounds is via the lifts at the MERKUR SPIEL-ARENA / Messe Nord tram station, as the railway tracks must be crossed. The wheelchair hire service is located on the ground floor of the North Entrance (next to the police station).
Unless your disability card specifically states otherwise, please park in the regular, open visitor car parks P1 or P2. Standard parking rates apply. Low-floor shuttle buses run from there to all entrances. The bus stops are also accessible for wheelchair users.
You may also use car parks P3 and P6 at the South Entrance, as well as multi-storey car park P4 at the East Entrance, where marked disabled parking spaces are also available when these areas are used for events.
Feedback
Your opinion matters to us
Do you have any comments about your visit to our exhibition centre or suggestions for improving accessibility? Please use our feedback form!
Please understand that we cannot accommodate every individual request. However, we are grateful for all suggestions, as they help us to continually optimise the visitor experience for as many visitors as possible, regardless of their individual needs.
Accessibility and site map
Our site
18 of Messe Düsseldorf’s halls are at ground level. The two upper floors of Hall 7 and rooms on higher levels in the Congress Centre can be reached by lifts. You will find accessible toilet facilities in all halls. There are also restaurants and bistros at ground level.
Here you will find our site map showing accessible facilities.
Toilets and nappy-changing facilities
Sanitary facilities on the exhibition grounds
Freely accessible disabled toilets are available in all our halls, which also offer sufficient space for a carer.
Baby-changing facilities are available in all halls except Halls 3, 7.0 and 15–17.
Seating
Take a seat!
Fancy a quick rest? No problem! You’ll find plenty of places to sit in the outdoor area, and there are also rest areas with seating provided throughout the halls.
Roadside assistance
Support in an emergency
If you need to pump up your wheelchair or require tools whilst visiting the exhibition, our repair station in front of Hall 4 is at your disposal. There you’ll find a pump, a range of tools and QR codes to access the necessary instructions.
Mobility aids
Hiring mobility aids
At our exhibition first-aid post in the North Entrance, you can hire wheelchairs and e-scooters from Malteser Hilfsdienst e. V. We strongly recommend booking in advance by emailing , rollstuhlverleih@messe-duesseldorf.de or. If you have any queries, the wheelchair hire staff will be available during the event on +49 211 4560 231. Please note that this helpline is not manned outside event hours.
Where?
You will find the wheelchair hire service at the Malteser Hilfsdienst in the first-aid centre at the North Entrance on the ground floor (next to the police station)
[please link to the ‘Medical Services’ map].
When?
The wheelchair hire service is open from 8.00 am to 7.00 pm during the set-up, duration and dismantling of all trade fairs on our site.
Return:
You must return the mobility aid by 6.30 pm on the day of hire.
Costs:
For holders of a severe disability card, the use of all mobility aids is free of charge.
Without a severe disability card, there is a hire fee of €20 for e-scooters. If you have reserved a scooter, please bring the receipt from the ticket office with you when you collect it (see Payment).
You can also hire manual wheelchairs free of charge without a disability card.
A photo ID must be provided as a deposit.
Payment:
The hire fee for e-scooters can be paid in cash or by debit or credit card at the ticket office (also at the North Entrance, ground floor). If the ticket offices are closed (e.g. during guest events), the hire fee can only be paid in cash, with the exact amount, at the exhibition first-aid post. Online payment is not possible.
Experience accessible Düsseldorf
Düsseldorf also offers accessible facilities outside the exhibition grounds. Düsseldorf Tourism provides information on, amongst other things, accessible accommodation, public transport, sights and special guided tours.
Frequently asked questions
Wheelchairs and e-scooters can be hired from the Malteser Hilfsdienst at the outpatient clinic by the North Entrance. We recommend booking by email to ensure availability. A helpline will also be available during the event to answer any queries.
Accessible parking spaces are available, amongst other places, on Arenastraße at the North Entrance. Depending on the event, further designated disabled parking spaces are located in car parks P3 and P6 at the South Entrance, as well as in multi-storey car park P4 at the East Entrance.
All 18 exhibition halls at Messe Düsseldorf are accessible at ground level. Areas situated higher up, such as the upper levels of Hall 7 or rooms in the Congress Centre, can be easily reached via lifts. Accessible toilet facilities are also available throughout the site.
Yes. Freely accessible disabled toilets are available in all exhibition halls, offering sufficient space for a carer. In addition, most halls have baby-changing facilities.
Messe Düsseldorf is accessible via public transport, Deutsche Bahn, by car, by taxi and via Düsseldorf Airport. Specific information and services for travellers with reduced mobility are available for all modes of transport.
If you have any questions regarding your accessible visit to the trade fair, the Messe Düsseldorf service team will be happy to assist you. For enquiries regarding wheelchair and e-scooter hire, the Malteser Hilfsdienst is also available during the event.
The interactive site map helps you find your way around the exhibition grounds. It shows halls, entrances and accessible facilities such as lifts, disabled toilets and other services.